Frequently asked Questions

• Our products are made from locally sourced Oak from Dartmoor National Park, view the process for more information.
• All packaging is reused and recycled from local businesses.

When it comes to installing your product, there are different techniques depending on its style:

Wall Mounted

There are a number of holes pre-drilled which can be capped
off with an oak dowel to hide the screws. All screws and dowels are provided.
To install, we suggest screwing the screws through the product until the tips
are showing. Then, gently place over the wall and push the sign into the position
when you are happy. The tips of the screws should have left a mark, this is where
you need to drill (if wall / stone) or simply just drive the screw into wood.

Small Push in Posts

Firstly, decide your location and hover over your chosen
spot, gently pushing the legs into the ground enough to leave a mark. Then,
with a pole or bar (or even the end of a broom handle) make the holes where you
made the imprints. We recommend making the holes a little deeper than needed. Next,
gently push the legs into the holes, pushing one leg at a time but not too far
each time until you are satisfied that the sign is level.

Larger post ground Spikes (8cm x 8cm)

Ground spikes can be hit into the ground in a few ways: either
find a pole to make a small hole into the ground, then push the spike into that
hole. Or alternatively, find a small log/piece of wood which fits into the
spike holder and hammer that into the ground with a sledgehammer. Once all the
way into the ground, place the product into the holder using the pieces of oak
spacers if required and then tighten the bolts, squeezing the post into its
final position.

Two post ground spikes (4cm x 4cm)

Height: 55cm

1. Locate the desired position for your sign.
2. Make an imprint where the spikes will go.
3. Insert the spikes into the imprint, and then use a lump hammer to drive them into the ground until the base is flush with the ground. You should be able to see the top of the spike holding the wood above the ground.
(If you don’t have a lump hammer, you can use a regular hammer and a flat piece of wood or log to strike the spikes.)
4. Once both spikes are fully installed, insert the sign into the spikes and secure it using the screws provided.

Large Posts

Make a hole with a pole or bar (or even the end of a broom
handle), and then push the post into the hole. If you don’t have a bar/pole
then dig a hole that fits the post.

The next part may require two people: one person holds the
sign straight whilst the other person fills in the hole. Fill in the hole a
little bit at a time and keep compacting the soil with the end of your shovel
or something flat.

We always recommend a little bit of cement if you would like
more of the sign showing and less in the ground. A great way of doing this is
to dig a wide shallow hole. Place the product in the middle using stakes, rope to
make sure it stays straight and will not fall over, then make your damp cement
mix (not too much water if the soil is already wet). Finally, pour it into the
hole but leave a good 5cm from the top to allow the soil and grass to cover it
again.

To learn more about how to maintain your outdoor signage and decide the best way to treat it for your enviroment and needs, head to our latest blog post.

The oak ranges in from seasoned to semi-seasoned depending on the product being created. For signs, it’s best to use a damper (green) oak so that it is able to adjust to the local climate more naturally. Alternatively,
for indoor furniture we use seasoned oak so that it won’t crack or split as much as a wet piece of oak.

As Oak is a natural material, there can be many characteristics such as knots, cracks or small splits which we think adds to the character and charm of the product, enhancing its appeal. However, we will of course replace an item if the crack or split is causing the product to become
damaged in a way that affects it’s function.

The Oak goes through three courses of sanding from 80 to 120 and then finally 320 grit sandpaper, leaving it with a smooth finish. The oak
is then oiled with a superior Danish oil that prevents UV damage and keeps the wood a rustic deep brown colour. Without this oil, the oak turns a beautiful natural silver. Please let us know if you don’t want the item oiled and then
you can allow it to turn silver faster.

If it is oiled, then we suggest rubbing in a little more oil
once or twice a year.

This should normally be once during summer when it starts to dry out. It’s a very quick and
easy bit of maintenance, simply add oil to a rag and rub it into the sign. We suggest using any wood oil that has a UV protection such as Danish oil.

• If you are struggling to place an order then please call or contact us via email and we will guide you through the website. Or alternatively we can send you an invoice and place the order via email or telephone.
• If you would like a receipt resent then please contact us via email and we will get back to you with a copy receipt.
• If you receive a damaged product then please contact us and we will sort a replacement straight away.
• If you would like to make any changes to your order then please contact us via email or telephone.

• For local orders we can accept cash on arrival.
• For all online orders please follow the cart > Checkout and then fill out the form to make a payment.
• For all commercial orders please contact us via email, we can then send a pro forma invoice.

• We only post to Wales, Scotland, England and Northern Ireland as standard.
• We can also post to Southern Ireland, the Outer Hebrides and the Channel Islands for an extra charge, Please contact us via email to receive a postage quote.
• Tracking numbers will be sent to your email address once the order has been made and booked for delivery.